Privacy Policy

Privacy Policy

This Privacy Policy for Octagon Distribution is provided by A Yarn Story Limited (referred to as “we”, “us” or “our” in this Privacy Policy.) The term 'you' or ‘your’ refers to the user or viewer of our website).

Octagon Distribution is a partner business under the authority and control of A Yarn Story Limited.

We are the data controller of any personal data we collect about you in the UK, and we are responsible for the Octagon Distribution website ( and any orders placed by customers via the website, at an event, via email, over the phone or collected by one of our authorized sales agents. The sales agents are not employed by us, therefore we are not responsible for their methods of collection and storage of data, we take responsibility when the data is passed to us with your consent.

When you place an order via the Octagon Distribution website, at an event, via email, phone or through an Octagon Distribution sales agent, you are contracting with A Yarn Story Ltd.

If you would like to know more about A Yarn Story/Octagon Distribution, please do get in touch with us using the contact details provided at the end of this Privacy Policy.

Here at A Yarn Story/Octagon Distribution, we respect your rights to privacy and we’re committed to protecting your personal information. It is our policy to give you a private web browsing experience. For this reason, we do not require that you register and give us your name and email address unless an order is placed. 

With this in mind, we’ve updated our privacy policy to meet the high standards of the European data protection law, also known as the General Data Protection Regulation (GDPR).

This updated policy as outlined here, explains your rights under this new law, and will become effective as of 25th May, 2018. We may revise this policy to reflect changes within our business, the website or services, or applicable laws. The revised Privacy Policy will be effective as of the published effective date.

By continuing to use our website after this date, you are agreeing to use these updated terms. If you disagree with any of the outlined terms, please do not continue to use our website.

Your data - what do we collect?

The information collected by us will generally include your name, company name, address, telephone number,  email address, website and payment information. This is collected when you visit our website, use services offered on our website or engage with us either by email, web form, telephone, sales agent or via any social media instant messaging feature.

Information with regards to bespoke orders that may contain contact details, subscriptions to our mailing list and requests for receipts via email will also be collected.

We also collect personal data through a third party, when you place an online order via our e-commerce store, and provide payment via payment gateways such as Shopify Inc. and Paypal.

How do we use this data?

We may use your information to provide goods and services that you have requested, and to communicate with you about those goods and services; to operate our site; to comply with applicable law; and as otherwise permitted by applicable law.

Octagon Distribution under the name of A Yarn Story Ltd. may also contact you about your order details, or to provide customer service, even if you have opted-out of, or declined to consent to receiving promotional emails. We may also contact you if we consider that revisions to this Privacy Policy are sufficiently important and require you to be notified of said change.

How do we share said data?

When you request goods and services from us, you are consenting to the disclosure of your personal information to our partners, such as our authorised sales agents, who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information, whilst it is in their care.

This includes Shopify Inc. and Paypal, both of which are GDPR compliant. These institutions that we have partnered with to jointly offer our product and services may only use your information to aid payment to A Yarn Story Ltd. unless you have given consent for other uses.

As a distributions company, we will share your company name, address, telephone number and website with our suppliers to enable the promotion of your business via their websites. This will be done with your consent to encourage customers to engage with your products that we distribute on your behalf.

Shopify Inc.

Our online store is hosted via Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services via the internet. Your personal information is collated and stored through Shopify’s databases and the general Shopify application. Shopify Inc. store your information on a secure server and they have taken the appropriate measures to safeguard all personal data. For more information around Shopify Inc. and their Privacy Policy, please visit their website:


We occasionally use Paypal as a payment gateway. Paypal have appropriate technical measures in place to protect against unauthorised or unlawful use of your personal information, as well as the accidental loss, destruction, or damage of your information while under their control. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to Paypal and you do so at your own risk.

Third Party

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets

How long do we keep your data and where do we keep it?

We will hold your information on our systems only for as long as is necessary,  such as fulfilling a request for goods and services. After that your information will be securely deleted. The information you present to us will only ever be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving said information.

Under certain circumstances we may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.

Octagon Distribution, trading under its parent company, A Yarn Story Ltd. will not disclose any of your personal information to any third parties without your consent and knowledge.

In addition, A Yarn Story Ltd. may provide aggregated statistical data to third-parties, including other businesses and members of the public, about how, when, and why users visit the website and use our services. However, this data will not personally identify you or provide information about your use of the website or services. A Yarn Story Ltd. will not disclose any of your personal information to any third parties for marketing purposes or general use without your consent and knowledge.

Who is responsible for safeguarding your data?

The information you provide is controlled by us; A Yarn Story Ltd.

A Yarn Story Ltd. is a company registered in England and Wales, under company number 09117391, with our registered address at 128 Walcot Street, Bath BA1 5BG, United Kingdom. If you have any questions regarding our Privacy Policy or the information we hold, please contact us at:

What are your rights?

You are entitled to request copies of all personal data held by us. It is your right to amend, correct, or delete said information as you see fit. You are also able to limit, restrict, or object to the processing of your data. You can contact us at to do so.

If you have previously given us your consent to use your information, for example, to send out marketing emails, you can unsubscribe from this by contacting us at 

If you wish to withdraw or request to see said copies of your personal information, we will come back to you within 3-5 working days. If your request is more in depth, it may take a little longer to fulfil your inquiry, where possible we will aim to have this completed within a month.

If you have any complaints regarding A Yarn Story Ltd’s processing of your personal information under the company Octagon Distributions, please contact us at with the subject – Data Controller – or write to us at, Octagon Distribution, 30 Green Park Mews, Bath, BA1 1JD.

Please note that you have the right to file a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.

Links to other websites

Our website may contain links to other websites of related interest from time to time. However, we must point out that once you have used these links to leave our site, we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you may provide whilst visiting such sites and these websites are not governed by our Privacy Policy.


Cookies are small files which seek permission to be on your computer's hard drive. They aid websites to respond to you as an individual, remembering what products you looked at and your main interests.

By using cookies, we in no way acquire access to your computer or any personal information about you, other than data you choose to share with us. Without cookies you will not be able to browse the website or use features such as ‘shopping basket’.

Cookies aid us in understanding how our customers use our website, which allows us to continuously improve and develop your shopping experience. Cookies can ensure the website remembers any preferences that you make such as language, which makes your shopping experience simpler and easier for you.

It is important to note that by using our website, you agree that cookies can be placed on your device and we can access them when you visit our website in the future.

We would never use cookies to deliver advertising to you. If you wish to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser. It is again important to note that by deleting or disabling future cookies you may not be able to access certain areas or features of our website.

We use Cookies on the site to collect anonymous data about our visitors, and we use this data to improve our services to you. We never track our website users for the purposes of displaying targeted advertising. By using the website, you agree to our use of Cookies.