Frequently Asked Questions

Frequently Asked Questions / Terms & Conditions

Payment questions

All orders are pro forma and payment is due before we ship your order.

You are welcome to choose your preferred payment method of Paypal, Credit Card or Bank Transfer. We can accept Credit Card payments over the phone during business hours. 

If you choose the Bank Transfer method please find all instructions on your invoice. 

Please note that we do not accept cheques as payment.

If paying internationally via Bank Transfer we recommend using Transferwise for your bank transfer for the lowest fees.

Order processing

Orders are processed in the order in which they are received and payment is confirmed.

For details of shipping methods, please see the Shipping page.

Minimum Order Requirements

We have an initial order requirement of £150 before VAT and shipping. Re-order minimums are £50 before VAT and shipping.

Returns / Restocking

We do not accept returns or restocks of our products.

In the event of a faulty item we will of course replace this for you, please get in touch if this occurs. 

Product offerings / Special orders

Not all products from our brands are offered in all territories. We have endeavoured to select the best and most popular items from each of the brands that we distribute.

If you are interested in carrying an item that we do not currently stock, it may be possible to bring this in on through a special order. Please contact us to see how we can assist you.

Privacy / Personal information / Stockist details

Please read our full Privacy Policy here

Additional questions

If you have a question that isn’t answered here, please reach out to us at hello@octagondistribution.co.uk.